You can track the history of certain fields in articles. If you have history tracking enabled, open an article of that type and click Version to see a version history list. You can also set tracking for the article type and track the full history of an article and its versions. Article events are tracked for up to 18 months.
Required Editions
| Available in Salesforce Classic and Lightning Experience. View supported editions. |
| User Permissions Needed | |
|---|---|
| To create, edit, or delete article types: |
Customize Application AND Manage Salesforce Knowledge |
The system records and displays field updates, publishing workflow events, and language versions for the primary article and any translations. When you track old and new values, the system records both values as well as the date, time, nature of the change, and the user who made the change. When you track only the changed values, the system marks the changed field as edited. It doesn't record the old and new field values. This information is available in the Version History list and the fields are available in the Article Version History report.
Article history respects field, entity, and record-level security. You must have at least Read permission on the article type or the field to access its history. For data category security, Salesforce determines access based on the categorization of the online version of an article. If there is no online version, then security is applied based on the archived version, followed by the security of the draft version.
- From Setup, enter Knowledge in the Quick Find box.
- Select Knowledge Article Types (if Lightning Knowledge is not enabled) or Knowledge Object Setup (if Lightning Knowledge is enabled).
- Create an article type or edit one from the Article Types list.
- Click Set History Tracking.
-
Choose the fields you want to track.
Salesforce begins tracking history from that date and time. Changes made before that date and time aren’t tracked.
- Save your changes.