---
schema_version: "1"
id: a6c21f202fb55388b603a93c3b28ffe1458d10907b2892a50c9ed59ded24f0b2
title: Article History Tracking (Salesforce Classic)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_history_tracking.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_history_tracking.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a48aebdc1e4e34ee387691f4c91dbea501ef77e47d45dec0b48ea6da80383307
description: You can track the history of certain fields in articles. If you have history tracking enabled, open an article of that type and click Version to see a version history list. You can also set tracking for the article type and track the full history of an article and its versions. Article events are tracked for up to 18 months.
products:
  - Service Cloud
release: "264"
---
# Article History Tracking (Salesforce Classic)

You can track the history of certain fields in articles. If you have history tracking enabled, open an article of that type and click **Version** to see a version history list. You can also set tracking for the article type and track the full history of an article and its versions. Article events are tracked for up to 18 months.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Salesforce Classic and Lightning Experience. <a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d61983e61">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d61983e61 ">To create, edit, or delete article types:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d61983e61 ">
              <p>Customize Application</p>
              <p style="margin-bottom:0;">AND</p>
              <p style="margin-bottom:0;">Manage Salesforce Knowledge</p>
            </td>

          </tr>
        </tbody>
      </table>

The system records and displays field updates, publishing workflow events, and language versions for the primary article and any translations. When you track old and new values, the system records both values as well as the date, time, nature of the change, and the user who made the change. When you track only the changed values, the system marks the changed field as edited. It doesn't record the old and new field values. This information is available in the Version History list and the fields are available in the Article Version History report.

Article history respects field, entity, and record-level security. You must have at least Read permission on the article type or the field to access its history. For data category security, Salesforce determines access based on the categorization of the online version of an article. If there is no online version, then security is applied based on the archived version, followed by the security of the draft version.

1. From Setup, enter Knowledge in the Quick Find box.
2. Select **Knowledge Article Types** (if Lightning Knowledge is not enabled) or **Knowledge Object Setup** (if Lightning Knowledge is enabled).
3. Create an article type or edit one from the Article Types list.
4. Click **Set History Tracking**.
5. Choose the fields you want to track.
    
    Salesforce begins tracking history from that date and time. Changes made before that date and time aren’t tracked.
6. Save your changes.

#### See Also

- [Knowledge Article Types](https://help.salesforce.com/s/articleView?id=service.knowledge_article_types_manage.htm&release=264.0.0&type=5 "Article types, such as FAQs and Tutorials, provide the format and structure to control how an article displays for each audience, known as a channel. For each article type you can create custom fields, customize the layout by adding or removing sections and fields, and choose a template for each channel. You can also create workflow rules and approval processes to help your organization track and manage article creation and publication.")
- [Salesforce Knowledge Help and Resources](https://help.salesforce.com/s/articleView?id=service.knowledge_map.htm&release=264.0.0&type=5 "Find the information you need about Salesforce Knowledge. Explore help documentation, developer documentation, and Trailhead modules.")
- [Article History Tracking (Lightning Experience)](https://help.salesforce.com/s/articleView?id=service.knowledge_history_tracking_lightning.htm&release=264.0.0&type=5 "Track the history of certain fields in articles. If you have history tracking enabled, open an article and click Version to see a version history list. You can also set tracking for the article type and track the full history of an article and its versions. Article events are tracked for up to 18 months.")