Add a smart link from one Salesforce Knowledge article to another by manually entering the article URL in the rich text editor.
Required Editions
| Available in Salesforce Classic. View supported editions. |
| User Permissions Needed | |
|---|---|
| To create articles: |
Manage Articles AND Read and Create on the article type |
- Highlight the content or place your cursor where you want to add the link.
-
Click the link icon
.
- For Link Type, select URL.
- For Protocol, select <other>.
-
Enter the article URL as
/articles/[language]/[articleType]/[URLName].
For example, for an English article in a multiple language knowledge base, of article type FAQ, with a URL Name of About-Passwords the article URL is /articles/en_US/FAQ/About-Passwords. Add a language only if your Salesforce Knowledge base supports multiple languages.
- Optionally, on the Target tab, select where the referenced article displays.
-
Click OK.
Smart links use more characters than what is displayed in the editor. If you see an error that you have surpassed the character limit, have your administrator increase the limit.