---
schema_version: "1"
id: c7315b50d4c3d86c778ab44b46fc1c1fce17b677dda4648cec234efc80c577e0
title: Create Smart Links with the Link Tool in Salesforce Classic
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_custom_field_rta_smartlink_manual.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_custom_field_rta_smartlink_manual.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 539cebefaed6d1c1df12d424689e8c5f034e36c16248eeaf1400726c2d035559
description: Add a smart link from one Salesforce Knowledge article to another by manually entering the article URL in the rich text editor.
products:
  - Service Cloud
release: "264"
---
# Create Smart Links with the Link Tool in Salesforce Classic

Add a smart link from one Salesforce Knowledge article to another by manually entering the article URL in the rich text editor.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Salesforce Classic. <a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d16305e58">User
              Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d16305e58 ">To create articles:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d16305e58 ">
              <p>Manage Articles</p>
              <p style="margin-bottom:0;">AND</p>
              <p style="margin-bottom:0;">Read and Create on the article
                type</p>
            </td>

          </tr>
        </tbody>
      </table>

1. Highlight the content or place your cursor where you want to add the link.
2. Click the link icon ![Rich text area link icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/knowledge_rtafield_link_icon.png).
3. For Link Type, select **URL**.
4. For Protocol, select **<other>**.
5. Enter the article URL as /articles/\[language\]/\[articleType\]/\[URLName\].
    
    For example, for an English article in a multiple language knowledge base, of article type FAQ, with a URL Name of About-Passwords the article URL is /articles/en\_US/FAQ/About-Passwords. Add a language only if your Salesforce Knowledge base supports multiple languages.
6. Optionally, on the Target tab, select where the referenced article displays.
7. Click **OK**.
    
    Smart links use more characters than what is displayed in the editor. If you see an error that you have surpassed the character limit, have your administrator increase the limit.

#### See Also

- [Insert Smart Links into Articles](https://help.salesforce.com/s/articleView?id=service.knowledge_article_smartlink_lex.htm&release=264.0.0&type=5 "Smart links go to the right article and version, even when a new version is published or the URL name changes. You create smart links in your article’s rich text fields, so rich text fields must be enabled.")
- [Create Persistent Links to Lightning Knowledge Articles](https://help.salesforce.com/s/articleView?id=service.knowledge_lightning_article_urls.htm&release=264.0.0&type=5 "You can manually create a permanent link to a Lightning Knowledge article. The link, called a permanent or static link, points to the latest version of an article in the user’s preferred language. You can embed an article link in external sites and documents to provide your users with access to the latest version.")