Link between articles or embed links to articles in external websites and
resources. With smart links, your users always get to the right version because the
links are automatically updated based on the article channel, version, and URL
name.
Required Editions
| User Permissions Needed |
| To create articles: |
Manage Articles
AND
Read and
Create on the article type
|
- Insert Smart Links into Articles
Smart links go to the right article and version, even when a new version is published or the URL name changes. You create smart links in your article’s rich text fields, so rich text fields must be enabled.
- Create Persistent Links to Lightning Knowledge Articles
You can manually create a permanent link to a Lightning Knowledge article. The link, called a permanent or static link, points to the latest version of an article in the user’s preferred language. You can embed an article link in external sites and documents to provide your users with access to the latest version.
- Create Smart Links with the Link Tool in Salesforce Classic
Add a smart link from one Salesforce Knowledge article to another by manually entering the article URL in the rich text editor.
