---
schema_version: "1"
id: 4cd0329b24a9e65363241bb9480dc367b536de8294424b22c4fe983d7ef5613c
title: Smart Links to Salesforce Knowledge Articles
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_custom_field_rta_smartlink.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_custom_field_rta_smartlink.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e639ce9a0f01c6d2f03acbe39ab9a28c6b93ec41857780d27935783d3c26b824
description: Link between articles or embed links to articles in external websites and resources. With smart links, your users always get to the right version because the links are automatically updated based on the article channel, version, and URL name.
products:
  - Service Cloud
release: "264"
---
# Smart Links to Salesforce Knowledge Articles

Link between articles or embed links to articles in external websites and resources. With smart links, your users always get to the right version because the links are automatically updated based on the article channel, version, and URL name.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Salesforce Classic and Lightning Experience. <a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d61913e56">User Permissions Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d61913e56 ">To create articles:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d61913e56 ">
            <p>Manage Articles</p>
            <p style="margin-bottom:0;">AND</p>
            <p style="margin-bottom:0;">Read and
              Create on the article type</p>
          </td>

        </tr>
      </tbody>
    </table>

- **[Insert Smart Links into Articles](https://help.salesforce.com/s/articleView?id=service.knowledge_article_smartlink_lex.htm&release=264.0.0&type=5)**  
    Smart links go to the right article and version, even when a new version is published or the URL name changes. You create smart links in your article’s rich text fields, so rich text fields must be enabled.
- **[Create Persistent Links to Lightning Knowledge Articles](https://help.salesforce.com/s/articleView?id=service.knowledge_lightning_article_urls.htm&release=264.0.0&type=5)**  
    You can manually create a permanent link to a Lightning Knowledge article. The link, called a permanent or static link, points to the latest version of an article in the user’s preferred language. You can embed an article link in external sites and documents to provide your users with access to the latest version.
- **[Create Smart Links with the Link Tool in Salesforce Classic](https://help.salesforce.com/s/articleView?id=service.knowledge_custom_field_rta_smartlink_manual.htm&release=264.0.0&type=5)**  
    Add a smart link from one Salesforce Knowledge article to another by manually entering the article URL in the rich text editor.

#### See Also

- [Create and Edit Articles](https://help.salesforce.com/s/articleView?id=service.knowledge_article_create.htm&release=264.0.0&type=5 "You can create or edit an article from the Knowledge tab or Article Management tab.")