Einstein Knowledge Creation charges only for the articles you generate. Learn how your
service reps interact with Einstein generative AI and track your usage against your subscription
allowance.
Required Editions
For each generative AI feature, service rep usage depends on the size of the request and the
number of requests. For Einstein Knowledge Creation, factors that contribute to credit usage
are:
- Successful generation of a knowledge article: Every successfully generated knowledge article
counts against your subscription allowance.
- The amount of grounding data: The more case information used to ground the prompts, the larger the request.
- The length of the generated knowledge article: The longer the article, the more usage
consumed.
Only service reps with these permissions contribute to your
usage.
- Knowledge User permission set
- Einstein Knowledge Creation permission set
- Data Cloud User permission set
- Manage Articles
To learn more or get updates on your Einstein Knowledge Creation usage, contact your Salesforce account executive.
