To get started with Knowledge Creation, learn how to identify the right Knowledge fields for each Knowledge record type. Next, review the response type glossary, and see an example of Knowledge Creation in action. Required Editions View supported editions. Knowledge Fields for Einstein Knowledge CreationLearn how field mapping and response types affect your article drafts. How To Use Einstein Knowledge Creation Responses Across Article TypesTo see how you can tailor your selection of response fields to different types of knowledge articles, take a look at a simple Wi-Fi troubleshooting scenario. Einstein Knowledge Creation Response GlossaryGet an overview of each mapping option for knowledge article creation.
To get started with Knowledge Creation, learn how to identify the right Knowledge fields for each Knowledge record type. Next, review the response type glossary, and see an example of Knowledge Creation in action. Required Editions View supported editions. Knowledge Fields for Einstein Knowledge CreationLearn how field mapping and response types affect your article drafts. How To Use Einstein Knowledge Creation Responses Across Article TypesTo see how you can tailor your selection of response fields to different types of knowledge articles, take a look at a simple Wi-Fi troubleshooting scenario. Einstein Knowledge Creation Response GlossaryGet an overview of each mapping option for knowledge article creation.
