---
schema_version: "1"
id: bfbc3cd72ddaf3a2a870aeadb4f0fe426ac45ad068afc2a4a2a974549785f099
title: Learn About Einstein Knowledge Creation
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_creation_parent_learn.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_creation_parent_learn.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5276638a0e5d683e334ea362e9faf16977211b82303cd164d8b0781230e546ac
description: To get started with Knowledge Creation, learn how to identify the right Knowledge fields for each Knowledge record type. Next, review the response type glossary, and see an example of Knowledge Creation in action.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Learn About Einstein Knowledge Creation

To get started with Knowledge Creation, learn how to identify the right Knowledge fields for each Knowledge record type. Next, review the response type glossary, and see an example of Knowledge Creation in action.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

- **[Knowledge Fields for Einstein Knowledge Creation](https://help.salesforce.com/s/articleView?id=service.knowledge_creation_learn_knowledge_fields.htm&release=264.0.0&type=5)**  
    Learn how field mapping and response types affect your article drafts.
- **[How To Use Einstein Knowledge Creation Responses Across Article Types](https://help.salesforce.com/s/articleView?id=service.knowledge_creation_example.htm&release=264.0.0&type=5)**  
    To see how you can tailor your selection of response fields to different types of knowledge articles, take a look at a simple Wi-Fi troubleshooting scenario.
- **[Einstein Knowledge Creation Response Glossary](https://help.salesforce.com/s/articleView?id=service.knowledge_creation_glossary.htm&release=264.0.0&type=5)**  
    Get an overview of each mapping option for knowledge article creation.