Salesforce Docs Portal

Turn On Einstein Knowledge Creation

To use generative AI with Einstein Knowledge Creation, first turn on Einstein Generative AI, and then turn on Knowledge Creation. To use prompt templates, turn on Prompt Builder Template.

Required Editions

  1. From Setup, in the Quick Find box, enter Knowledge Creation, and then select Einstein Knowledge Creation.
  2. Turn on Einstein Knowledge Creation.
    Knowledge Creation setup with the enable toggle turned on
  3. To draft knowledge articles by using templates, turn on Prompt Builder Template in the Configure Your Prompt Builder Template section. To create custom templates, go to Prompt Builder. See Create Custom Prompt Templates for Knowledge Creation.
    Knowledge Creation setup page with the Prompt Builder Template toggle turned on