---
schema_version: "1"
id: 6936f0c599be3c8d877fd35424bf7b2a3290c3556a7ee85748d5d4578374e01c
title: Turn On Einstein Knowledge Creation
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_creation_enable.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_creation_enable.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b88101ccff024eaace252b40eec1b51b54c12f9488118ee1bdb9b58edd676a51
description: To use generative AI with Einstein Knowledge Creation, first turn on Einstein Generative AI, and then turn on Knowledge Creation. To use prompt templates, turn on Prompt Builder Template.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Turn On Einstein Knowledge Creation

To use generative AI with Einstein Knowledge Creation, first turn on Einstein Generative AI, and then turn on Knowledge Creation. To use prompt templates, turn on Prompt Builder Template.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

1. From Setup, in the Quick Find box, enter Knowledge Creation, and then select **Einstein Knowledge Creation**.
2. Turn on Einstein Knowledge Creation.
    
    ![Knowledge Creation setup with the enable toggle turned on](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/knowledge_creation/Knowledge_creation_enable.png)
3. To draft knowledge articles by using templates, turn on Prompt Builder Template in the Configure Your Prompt Builder Template section. To create custom templates, go to Prompt Builder. See [Create Custom Prompt Templates for Knowledge Creation](https://help.salesforce.com/s/articleView?id=service.knowledge_creation_custom_prompt_templates.htm&release=264.0.0&type=5 "You can create multiple templates for Knowledge Creation, each tailored to a specific scenario. Start from a standard template, or build your own.").
    
    ![Knowledge Creation setup page with the Prompt Builder Template toggle turned on](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/knowledge_creation/Knowledge_creation_enable_prompt_template.png)