Salesforce Docs Portal

Clone a Knowledge Article

Create a new article from an existing one, and copy the fields and attached files you select.

Required Editions

Available in Lightning Experience. View supported editions.
User Permissions Needed
To clone a knowledge article:

Knowledge User license

AND

Create Knowledge Articles
  1. Open a Knowledge article, and then click Clone.
  2. In the Clone Article dialog, review Title and URL Name.
    • Title starts with "Copy of" followed by the original article title.
    • URL Name uses that title with hyphens.
  3. Change the title and URL name so the new article fits its audience, product, or context.
  4. To include files from the original article, select Copy attached files.
  5. Under Article Fields, select the fields to copy.
  6. Click Clone.
The Clone Article dialog showing a prefilled Title and URL Name, Copy attached files selected, and all article fields selected.

After you clone the article, edit the new article, and then publish it or submit it for approval.