Share Article Contents in Case Publishers in Salesforce Classic

Insert the contents of an article into the case feed via the email, social, and Experience Cloud site publishers.

Available in Salesforce Classic and Lightning Experience. View supported editions.

User Permissions Needed
To share article contents in the case feed:	Edit on Case AND Read on Knowledge
To share internal articles:	Allow user to share internal knowledge articles externally

User Permissions Needed

To share article contents in the case feed:

Edit on Case

AND

Read on Knowledge

To share internal articles:

Allow user to share internal knowledge articles externally

The Knowledge component must be available in your Service Console.

From the Knowledge component or articles related list, select Attach and share article.
If the article is attached to the case, the action is Share article. Using this action adds it to the article related list.
Click Share.
Email is the default action, but you can switch to the Social or Experience Cloud site action in the case feed before inserting the article.