---
schema_version: "1"
id: f321189126d04fdd608ccddcc9bf96181b546315aa76d3055cfa2d76c2908264
title: Share Article Contents in Case Publishers in Salesforce Classic
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_agent_article_contents_classic.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_agent_article_contents_classic.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: fdea9467f37bdb25525da051d5b94618d372d8b765bed9aaaeb22eb48cec4b6e
description: Insert the contents of an article into the case feed via the email, social, and Experience Cloud site publishers.
products:
  - Service Cloud
release: "264"
---
# Share Article Contents in Case Publishers in Salesforce Classic

Insert the contents of an article into the case feed via the email, social, and Experience Cloud site publishers.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Salesforce Classic and Lightning Experience. <a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d48694e56">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d48694e56 ">To share article contents in the case feed:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d48694e56 ">
              <p>Edit on Case</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Read on Knowledge</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d48694e56 ">To share internal articles:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d48694e56 ">
              <p style="margin-bottom:0;">Allow user to share internal knowledge articles externally</p>
            </td>

          </tr>
        </tbody>
      </table>

The Knowledge component must be available in your Service Console.

1. From the Knowledge component or articles related list, select **Attach and share article**.
    
    If the article is attached to the case, the action is **Share article**. Using this action adds it to the article related list.
2. Click **Share**.
    
    Email is the default action, but you can switch to the Social or Experience Cloud site action in the case feed before inserting the article.