Standardize IT service delivery by using the Unified Catalog and bring all IT-related
products and services into a single, organized view. Simplify access for employees, ensure
consistency in service delivery, and streamline backend fulfillment processes. As a single
source of truth for all IT offerings, the catalog helps organizations manage their service
portfolio more efficiently.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service. |
To understand how Unified Catalog can help in requesting and delivering IT Services, see
Unified Catalog IT Asset Request Use Case.
- Set Up Unified Catalog for IT Services
Review the steps to set up and configure the Unified Catalog so that you can define the service processes correctly and provide users with the necessary access. Use the Unified Catalog app to create products, services, and catalogs.
- Key Components of the Unified Catalog for IT Services
The Unified Catalog is a framework for defining, managing, and deploying reusable service processes and products. Use the catalog to build a structured service delivery system by configuring its core components.
- Use the IT Service Catalog as an Employee
As an employee, use the catalog through various channels to find, initiate, and track all IT-related service requests. You can make service requests through multiple channels, including the Agentforce Employee Portal, Microsoft Teams, or by conversing with an Agentforce agent in the Employee Services Slack app.
