---
schema_version: "1"
id: a37d6d975b6902d5c1fe98710aa65dae56058335239804bf9862e7cfe5859f31
title: Unified Catalog for IT Services
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_unified_catalog_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_unified_catalog_parent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6c801fade2a931f6dedf7a64adf0c3f0961af50f589a6cf657e67b17b348f428
description: Standardize IT service delivery by using the Unified Catalog and bring all IT-related products and services into a single, organized view. Simplify access for employees, ensure consistency in service delivery, and streamline backend fulfillment processes. As a single source of truth for all IT offerings, the catalog helps organizations manage their service portfolio more efficiently.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Unified Catalog for IT Services

Standardize IT service delivery by using the Unified Catalog and bring all IT-related products and services into a single, organized view. Simplify access for employees, ensure consistency in service delivery, and streamline backend fulfillment processes. As a single source of truth for all IT offerings, the catalog helps organizations manage their service portfolio more efficiently.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

To understand how Unified Catalog can help in requesting and delivering IT Services, see [Unified Catalog IT Asset Request Use Case](https://help.salesforce.com/s/articleView?id=ind.uc_use_case.htm&type=5&language=en_US).

- **[Set Up Unified Catalog for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_configure_unified_catalog.htm&release=264.0.0&type=5)**  
    Review the steps to set up and configure the Unified Catalog so that you can define the service processes correctly and provide users with the necessary access. Use the Unified Catalog app to create products, services, and catalogs.
- **[Key Components of the Unified Catalog for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_unified_catalog_components.htm&release=264.0.0&type=5)**  
    The Unified Catalog is a framework for defining, managing, and deploying reusable service processes and products. Use the catalog to build a structured service delivery system by configuring its core components.
- **[Use the IT Service Catalog as an Employee](https://help.salesforce.com/s/articleView?id=service.it_srvcs_unified_catalog_employee_use.htm&release=264.0.0&type=5)**  
    As an employee, use the catalog through various channels to find, initiate, and track all IT-related service requests. You can make service requests through multiple channels, including the Agentforce Employee Portal, Microsoft Teams, or by conversing with an Agentforce agent in the Employee Services Slack app.