Employees can now request items from the service catalog directly within Slack,
transforming the process from a tedious form to a simple, conversational experience. This makes
it easier and faster for employees to get what they need.
Required Editions
| Available in: Enterprise and Unlimited Editions |
Business Challenge
Many service catalog portals are difficult to navigate, creating what feels like a maze
where employees can’t easily find the item they need. The existing request process is
disruptive because it forces users to leave their primary workflow, open a browser, and fill
out a form. These barriers create friction and slow down the entire process.
Solution
Requesting catalog items in Slack solves these problems by providing an effortless and
conversational experience.
- Employees can state their need in plain language, transforming the experience from a
static form to a dynamic conversation.
- The entire process can be completed in seconds directly within Slack. This improves
employee satisfaction.
Create a custom agent to request catalog items and allow the agent access to the Employee
Services Slack app. See Create an Agent from a Template.
