---
schema_version: "1"
id: e2303a5007ac11c5b1de00fc5c32f066453029c987f8bf5869278bc28af33fd6
title: Request Catalog Items in Slack for IT Services
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_slack_rqst_catalog_items.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_slack_rqst_catalog_items.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3acc5da32de9918ac697f8d3f9d098a99f291889709db3304034c9098c866e1d
description: Employees can now request items from the service catalog directly within Slack, transforming the process from a tedious form to a simple, conversational experience. This makes it easier and faster for employees to get what they need.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Request Catalog Items in Slack for IT Services

Employees can now request items from the service catalog directly within Slack, transforming the process from a tedious form to a simple, conversational experience. This makes it easier and faster for employees to get what they need.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

## Business Challenge

Many service catalog portals are difficult to navigate, creating what feels like a maze where employees can’t easily find the item they need. The existing request process is disruptive because it forces users to leave their primary workflow, open a browser, and fill out a form. These barriers create friction and slow down the entire process.

## Solution

Requesting catalog items in Slack solves these problems by providing an effortless and conversational experience.

- Employees can state their need in plain language, transforming the experience from a static form to a dynamic conversation.
- The entire process can be completed in seconds directly within Slack. This improves employee satisfaction.

![request catalog items in slack](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/it_service/images/it_srvcs_slack_rqst_catalog_items.png)

Create a custom agent to request catalog items and allow the agent access to the Employee Services Slack app. See [Create an Agent from a Template](https://help.salesforce.com/s/articleView?language=en_US&id=ai.agent_setup_type.htm&type=5).