Help your IT service team solve issues seamlessly, without leaving their conversations
in Slack using the Service for Slack app. Agents can access and update records, collaborate in a
swarm channel, manage tickets, and more, directly from their primary workspace.
Required Editions
| Available in: Enterprise and Unlimited Editions |
| User Permissions Needed |
| To use Slack for Agentforce IT Service |
Slack Service User permission set |
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To collaborate on Salesforce data in Slack and quickly resolve customer issues, set up the Service for Slack app.
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Set up permissions for the Service for Slack app.
