---
schema_version: "1"
id: 5c736e83f4771aed37f86d9d554fa98ae7524133655fac9ec281284e51549ee5
title: Configure Service for Slack App for IT Services
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_slack_cnfgr_service_cloud_app.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_slack_cnfgr_service_cloud_app.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2d04496a86a17b84b888b88cbe84e95f28aab71a2e4db3d9cc0aff6a64ecc421
description: Help your IT service team solve issues seamlessly, without leaving their conversations in Slack using the Service for Slack app. Agents can access and update records, collaborate in a swarm channel, manage tickets, and more, directly from their primary workspace.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Configure Service for Slack App for IT Services

Help your IT service team solve issues seamlessly, without leaving their conversations in Slack using the Service for Slack app. Agents can access and update records, collaborate in a swarm channel, manage tickets, and more, directly from their primary workspace.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d27638e65">User Permissions Needed</th>
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        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d27638e65 ">To use Slack for Agentforce IT Service</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d27638e65 ">Slack Service User permission set</td>

          </tr>
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1. To collaborate on Salesforce data in Slack and quickly resolve customer issues, [set up the Service for Slack](https://help.salesforce.com/s/articleView?id=slack.set_up_slack.htm&type=5&language=en_US) app.
2. [Set up permissions](https://help.salesforce.com/s/articleView?id=slack.slack_apps_service_user_perms.htm&type=5&language=en_US) for the Service for Slack app.