Set up Agentforce IT Service with an Aura or Lightning Web Runtime (LWR) Experience
Cloud template to give your employees access to IT services in Microsoft Teams.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service.
Set Up Salesforce IT Service in Microsoft Teams with Aura Template Set up Salesforce IT Service for Microsoft Teams on a site built from the Aura Experience Cloud template. Configure user access, Agentforce, and service catalogs so that employees can create and track IT tickets, request services, and get AI assistance.
