---
schema_version: "1"
id: c2538b8edb3f74fb52ce4078426232a9915e4e0623aaa9a42dd2cd8db11f4d20
title: Set Up Salesforce IT Service in Teams
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_setup_sf_it_srvc_msteams.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_setup_sf_it_srvc_msteams.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 26b9f40ac1b3e3e96587b546146d44e485a91f234aab54b03d737605c62516aa
description: Set up Agentforce IT Service with an Aura or Lightning Web Runtime (LWR) Experience Cloud template to give your employees access to IT services in Microsoft Teams.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Set Up Salesforce IT Service in Teams

Set up Agentforce IT Service with an Aura or Lightning Web Runtime (LWR) Experience Cloud template to give your employees access to IT services in Microsoft Teams.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

- **[Set Up Salesforce IT Service in Microsoft Teams with Aura Template](https://help.salesforce.com/s/articleView?id=service.it_srvcs_msteams_config_emplye_srvcs_app.htm&release=264.0.0&type=5)**  
    Set up Salesforce IT Service for Microsoft Teams on a site built from the Aura Experience Cloud template. Configure user access, Agentforce, and service catalogs so that employees can create and track IT tickets, request services, and get AI assistance.
- **[Set Up Salesforce IT Service in Microsoft Teams with an LWR Template](https://help.salesforce.com/s/articleView?id=service.it_srvcs_config_lwr.htm&release=264.0.0&type=5)**  
    Connect your Lightning Web Runtime (LWR) site to the Lightning Out 2.0 app. Configure site access and security, and publish the site to give employees access to Salesforce IT Service in Microsoft Teams.