Use the simplified setup flow to enable Assignment Rules for your organization. This
process also enables and configures Context Service and Decision Table access which are required
for assignment rules to function.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service. |
| User Permissions Needed |
| To set up Assignment Rules: |
Customize Application |
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From the Salesforce Go page, go to the Features tab, and search for and select
Assignment Rules for IT Service.
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Select Get Started on Assignment Rules for IT Service.
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Turn on Assignment Rules.
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Confirm that you want to turn on Assignment Rules.
This action will enable Assignment Rules, along with Context Service and BRE
Decision Table Access.
