---
schema_version: "1"
id: 3e43a9b8cbaeb694eea53beda59781a888218ce93add44a399fe12f4886b7282
title: Set Up Assignment Rules for IT Services
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_setup_assignment_rules.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_setup_assignment_rules.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5286f9b61722f03fb773062c4262810ef23f28feeeabeb806ba8f7865fb91e88
description: Use the simplified setup flow to enable Assignment Rules for your organization. This process also enables and configures Context Service and Decision Table access which are required for assignment rules to function.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Set Up Assignment Rules for IT Services

Use the simplified setup flow to enable Assignment Rules for your organization. This process also enables and configures Context Service and Decision Table access which are required for assignment rules to function.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d31728e73">User Permissions Needed</th>
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        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d31728e73 ">To set up Assignment Rules:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d31728e73 ">Customize Application</td>

          </tr>
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1. From the Salesforce Go page, go to the Features tab, and search for and select Assignment Rules for IT Service.
2. Select **Get Started** on Assignment Rules for IT Service.
3. Turn on Assignment Rules.
4. Confirm that you want to turn on Assignment Rules.
    
    This action will enable Assignment Rules, along with Context Service and BRE Decision Table Access.