Report a Security Vulnerability

Deploy this template to provide employees with a standardized way to report security vulnerabilities.

Required Editions

Available in: Lightning Experience

Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

This template creates a service request record that captures essential user details for accurate and auditable fulfillment. Review what’s included with the template.

Intake Attributes

The intake form for this template captures these details from the employee:

Vulnerability Details: A detailed description of the reported security vulnerability.
Issue Occurrence Date and Time: The date and time when the employee first identified the security issue or when the issue occurred.

Automated Fulfillment

This service process includes a fulfillment flow that automatically processes the service request. You can extend this flow in Flow Builder to include custom logic, such as automated manager approvals or inventory checks.

Note The flow performs an initial threat assessment and classifies the severity of the reported vulnerability.

Integration

This template uses preconfigured integrations with vulnerability management and security operations systems in the fulfillment flow. Use Flow Builder to configure these integrations to match how your organization assesses and remediates vulnerabilities.