Deploy this template to provide employees with a standardized way to request the creation of a new DNS record.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service. |
This template creates a service request record that captures essential user details for accurate and auditable fulfillment. Review what’s included with the template.
Intake Attributes
The intake form for this template captures these details from the employee:
- Record Name: The name of the Domain Name System (DNS) record.
- DNS Zone: The authorized DNS zone for the record.
- Record Type: The specific type of DNS record.
- TTL: The time-to-live (TTL) value for the DNS record.
- Record Address: The IP address or target value for the DNS record.
- Comments: Additional context or justification for the DNS record request.
Automated Fulfillment
This service process includes a fulfillment flow that automatically processes the service request. You can extend this flow in Flow Builder to include custom logic, such as automated manager approvals or inventory checks.
Integration
This template uses a preconfigured integration with Infoblox in the fulfillment flow. To use this integration, configure your Infoblox credentials. To learn more about this third-party connector, see Infoblox Connector.