Use these templates to manage the lifecycle of general IT support and maintenance requests. Provide employees with structured intake forms for reporting technical issues and requesting general assistance, ensuring consistent data capture and automated fulfillment workflows for your IT service desk and support teams.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service. |
- Report Compliance Issue
Deploy this template to provide employees with a standardized way for reporting potential compliance issues.
- Request General IT Support
Deploy this template to standardize all miscellaneous IT support requests that don't fit predefined catalog items.
- Report Application Issues
Deploy this template to provide employees with a standardized way to report application issues.
- Report Internal Application Issues
Deploy this template to provide employees with a standardized way to report technical issues with internal applications.
- Report Salesforce Platform Issue
Deploy this template to provide employees with a standardized way to report Salesforce platform issues.
- Report SSO Issues
Deploy this template to provide employees with a standardized way to report Single Sign-On (SSO) issues.
- Request System Logs
Deploy this template to provide employees with a standardized way to request the retrieval of system logs.
