---
schema_version: "1"
id: d6e33920a30a843c3ac0c4deb65413abef01fc7e707253665ae101e8acb4da30
title: General IT Service Templates
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_rqst_mgmt_sci_genrl_prnt.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_genrl_prnt.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5598d001c41853d15923651b967c38a225e35c6232c2c084bf35037306fee234
description: Use these templates to manage the lifecycle of general IT support and maintenance requests. Provide employees with structured intake forms for reporting technical issues and requesting general assistance, ensuring consistent data capture and automated fulfillment workflows for your IT service desk and support teams.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# General IT Service Templates

Use these templates to manage the lifecycle of general IT support and maintenance requests. Provide employees with structured intake forms for reporting technical issues and requesting general assistance, ensuring consistent data capture and automated fulfillment workflows for your IT service desk and support teams.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

- **[Report Compliance Issue](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_genrl_cmplnce_issue.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way for reporting potential compliance issues.
- **[Request General IT Support](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_genrl_genrl_it_spprt.htm&release=264.0.0&type=5)**  
    Deploy this template to standardize all miscellaneous IT support requests that don't fit predefined catalog items.
- **[Report Application Issues](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_rpt_app_issues.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to report application issues.
- **[Report Internal Application Issues](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_rpt_int_app_issues.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to report technical issues with internal applications.
- **[Report Salesforce Platform Issue](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_rpt_sf_plt_issue.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to report Salesforce platform issues.
- **[Report SSO Issues](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_rpt_sso_issues.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to report Single Sign-On (SSO) issues.
- **[Request System Logs](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rqst_mgmt_sci_ntwrk_rqst_sys_logs.htm&release=264.0.0&type=5)**  
    Deploy this template to provide employees with a standardized way to request the retrieval of system logs.