Create reports that show changes to tracked fields on incident, problem, change request, and service request records.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service. |
| User Permissions Needed | |
|---|---|
| To turn on field history tracking: | Customize Application |
| To create custom report types: | Manage Custom Report Types |
| To create and edit reports: | Create and Customize Reports |
Field history tracking records changes that occur after you turn it on. History reports show the record, the changed field, its old and new values, the user who made the change, and the change date.
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Turn on field history tracking for the Incident, Problem, Change Request, and Service
Request fields that you want to audit.
For the steps to enable tracking on an object, see Track Object Field History.
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Create a custom report type.
For the steps, see Create a Custom Report Type in the Enhanced Custom Report Type Builder.
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For Primary Object, select the history object that you want to
report on.
- Incident History
- Problem History
- Change Request History
- Service Request History
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Create a report from the custom report type.
For the steps, see Build a Report in Lightning Experience.