---
schema_version: "1"
id: d92fe55cf817c9d095184a09339d8eb26ef9c42fac12cb49aa10ab8a120a6ec0
title: Report on Field History for Agentforce IT Service Records
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_report_field_history.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_report_field_history.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e63ff2bf47c4da7436639b32ac2a7f378963085d5f99bad6080de4173eaecc8d
description: Create reports that show changes to tracked fields on incident, problem, change request, and service request records.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Report on Field History for Agentforce IT Service Records

Create reports that show changes to tracked fields on incident, problem, change request, and service request records.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d46016e74">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d46016e74 ">To turn on field history tracking:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d46016e74 ">Customize Application</td>

          </tr>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d46016e74 ">To create custom report types:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d46016e74 ">Manage Custom Report Types</td>

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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d46016e74 ">To create and edit reports:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d46016e74 ">Create and Customize Reports</td>

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Field history tracking records changes that occur after you turn it on. History reports show the record, the changed field, its old and new values, the user who made the change, and the change date.

1. Turn on field history tracking for the Incident, Problem, Change Request, and Service Request fields that you want to audit.
    
    For the steps to enable tracking on an object, see [Track Object Field History](https://help.salesforce.com/s/articleView?id=xcloud.tracking_field_history_for_standard_objects.htm&type=5&language=en_US).
2. Create a custom report type.
    
    For the steps, see [Create a Custom Report Type in the Enhanced Custom Report Type Builder](https://help.salesforce.com/s/articleView?id=xcloud.reports_enhanced_defining_report_types.htm&type=5&language=en_US).
3. For **Primary Object**, select the history object that you want to report on.
    - **Incident History**
    - **Problem History**
    - **Change Request History**
    - **Service Request History**
4. Create a report from the custom report type.
    
    For the steps, see [Build a Report in Lightning Experience](https://help.salesforce.com/s/articleView?id=analytics.reports_build_lex.htm&type=5&language=en_US).