Release Management for IT Services

IT teams can track and manage releases, associate related incidents and changes, and search knowledge articles directly from a release record. Release management provides a complete view of the release lifecycle and supports monitoring through predefined dashboards. On the IT Service Calendar, teams can visualize release events, identify dependencies, and filter releases by type, status, or priority to coordinate schedules.

Available in: Lightning Experience

Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

• Set Up Release Management for IT Services
  Review the steps required to set up Release Management for Agentic IT Service.
• Manage Releases for IT Services
  Plan, build, test, and deploy approved IT changes, such as software updates and hardware upgrades, in a controlled way. Each release can include infrastructure components, applications, documentation, and training materials.
• Manage Releases with Linked Records for IT Services
  This example shows how a release manager associates incidents, problems, and change requests to scheduled and emergency releases, and tracks them on the IT Service Calendar.
• Release Management Dashboard for IT Services
  Track release health, monitor associated records, and gain insights into risks, delays, and change approvals in one dashboard.