---
schema_version: "1"
id: c246bbf6d44e5730758496fe204948a96af823b1db16a511872a1187d0b6e72b
title: Release Management for IT Services
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_release_mgmt.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_release_mgmt.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 244988eac1760f492c100b400ed9239fa0512b21350d88ace826bb94348581b9
description: Plan, schedule, and deploy IT changes to deliver stable services.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Release Management for IT Services

Plan, schedule, and deploy IT changes to deliver stable services.

### Required Editions

IT teams can track and manage releases, associate related incidents and changes, and search knowledge articles directly from a release record. Release management provides a complete view of the release lifecycle and supports monitoring through predefined dashboards. On the IT Service Calendar, teams can visualize release events, identify dependencies, and filter releases by type, status, or priority to coordinate schedules.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

- **[Set Up Release Management for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rel_set_up_release_management.htm&release=264.0.0&type=5)**  
    Review the steps required to set up Release Management for Agentic IT Service.
- **[Manage Releases for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rel_manage_rel.htm&release=264.0.0&type=5)**  
    Plan, build, test, and deploy approved IT changes, such as software updates and hardware upgrades, in a controlled way. Each release can include infrastructure components, applications, documentation, and training materials.
- **[Manage Releases with Linked Records for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rel_example.htm&release=264.0.0&type=5)**  
    This example shows how a release manager associates incidents, problems, and change requests to scheduled and emergency releases, and tracks them on the IT Service Calendar.
- **[Release Management Dashboard for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_rel_release_management_dashboard.htm&release=264.0.0&type=5)**  
    Track release health, monitor associated records, and gain insights into risks, delays, and change approvals in one dashboard.