Prompt templates define how Agentforce IT Service AI actions analyze information,
generate summaries, and create records. You can use predefined IT Service prompt templates or
create custom versions tailored to your organization's specific requirements.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service. |
- Modify Prompt Templates for IT Service AI Actions
Customize predefined prompt templates to ensure that Agentforce IT Service actions reflect your organization's requirements. Create and activate a custom version of a predefined IT Service prompt template to modify its instructions.
