---
schema_version: "1"
id: 96247bb8b37c5b0d803f112d7edb8c5b9c7c306193906299dd5f26b03c0b0d57
title: Prompt Templates for IT Service AI Actions
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_prmpt_tmplate_ai_actions.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_prmpt_tmplate_ai_actions.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5dcd9fcc5f5aa9bdcac73d6e0b8993b4be6983fda84aeb88bcee2fab731b0d63
description: Prompt templates define how Agentforce IT Service AI actions analyze information, generate summaries, and create records. You can use predefined IT Service prompt templates or create custom versions tailored to your organization's specific requirements.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Prompt Templates for IT Service AI Actions

Prompt templates define how Agentforce IT Service AI actions analyze information, generate summaries, and create records. You can use predefined IT Service prompt templates or create custom versions tailored to your organization's specific requirements.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

- **[Modify Prompt Templates for IT Service AI Actions](https://help.salesforce.com/s/articleView?id=service.it_srvcs_einstein_modify_prompt_builder.htm&release=264.0.0&type=5)**  
    Customize predefined prompt templates to ensure that Agentforce IT Service actions reflect your organization's requirements. Create and activate a custom version of a predefined IT Service prompt template to modify its instructions.