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Integrate Embedded Messaging into the Employee Services Portal

Integrate an embedded messaging component into your Employee Services portal so employees can chat with Agentforce directly from the portal. This integration applies to both the Agentic Center and Agentforce Employee Center templates.

Required Editions

Available in: Lightning Experience
Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

Set up Enhanced Chat using Salesforce Go and then complete all the manual steps to embed the messaging channel on your employee portal. See Add Messaging Service Channel for IT Services.