---
schema_version: "1"
id: 2dd1b20a939c97bb6a2e26e71351a4fc9d7d1b56c419f013c4705e3c7f448e9e
title: Integrate Embedded Messaging into the Employee Services Portal
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_portal_embedded_messaging.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_portal_embedded_messaging.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e9068c0c09d3d1d8391cd8fe80ded6f099eecd7ee8f92e660e0ef53809971af5
description: Integrate an embedded messaging component into your Employee Services portal so employees can chat with Agentforce directly from the portal. This integration applies to both the Agentic Center and Agentforce Employee Center templates.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Integrate Embedded Messaging into the Employee Services Portal

Integrate an embedded messaging component into your Employee Services portal so employees can chat with Agentforce directly from the portal. This integration applies to both the Agentic Center and Agentforce Employee Center templates.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

Set up Enhanced Chat using Salesforce Go and then complete all the manual steps to embed the messaging channel on your employee portal. See [Add Messaging Service Channel for IT Services](https://help.salesforce.com/s/articleView?id=service.it_srvcs_embedded_msging_setup.htm&release=264.0.0&type=5 "Set up Enhanced Chat so employees can get help from the IT Service Employee agent on the self-service portal. The IT Service Employee agent can help find resources, resolve issues, and provide assistance to your employees conversationally and reduce the ticket load for your IT support team.").