Plan and Prepare for Agentforce IT Service

Plan, configure, and validate your Agentforce IT Service deployment with implementation guides and use cases.

Required Editions

Start with the Day 1 guide to complete a focused initial deployment. Explore use cases that connect Agentforce IT Service capabilities into persona- and outcome-based journeys.

Available in: Lightning Experience

Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

Agentforce IT Service Day 1 Setup and Implementation Guide
Goal: Complete a focused initial deployment and validate one incident from employee submission through fulfiller resolution.
Agentforce IT Service Use Cases
Explore persona- and outcome-based scenarios for implementing Agentforce IT Service in common IT service workflows.