---
schema_version: "1"
id: 36e6520477bfdfaff146126553b946d04e71e759046601a0640c9475acc7ab64
title: Plan and Prepare for Agentforce IT Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_plan_prepare.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_plan_prepare.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4407abf0adf099dbf46f135dc4ff878bb3a7c0084db114b0668a00b51e884304
description: Plan, configure, and validate your Agentforce IT Service deployment with implementation guides and use cases.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Plan and Prepare for Agentforce IT Service

Plan, configure, and validate your Agentforce IT Service deployment with implementation guides and use cases.

### Required Editions

Start with the Day 1 guide to complete a focused initial deployment. Explore use cases that connect Agentforce IT Service capabilities into persona- and outcome-based journeys.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

- **[Agentforce IT Service Day 1 Setup and Implementation Guide](https://help.salesforce.com/s/articleView?id=service.it_srvcs_day_1_setup_implementation_guide.htm&release=264.0.0&type=5)**  
    **Goal:** Complete a focused initial deployment and validate one incident from employee submission through fulfiller resolution.
- **[Agentforce IT Service Use Cases](https://help.salesforce.com/s/articleView?id=service.it_srvcs_use_cases.htm&release=264.0.0&type=5)**  
    Explore persona- and outcome-based scenarios for implementing Agentforce IT Service in common IT service workflows.