Agentforce IT Service

Agentforce IT Service is your IT service management solution for the modern workplace with intelligent automation and a unified workspace. With Agentforce IT Service, you standardize how your organization delivers and supports services across every channel.

	Get started with Agentforce IT Service: Agentforce IT Service Day 1 Setup and Implementation Guide Agentforce IT Service Use Cases
	Read these articles to learn more about the features: What is IT Service? Agentforce IT Service Developer Guide
	Watch these videos to see this feature in action. Agentforce IT Service Incident Management Problem Management Change Management Release Management Self-Service Portal for IT Employees Omni-Channel Routing for IT Services Assignment Rules for IT Records IT Service Calendar Notifications for IT Services
	Use Trailhead to build and test your skills. Agentforce IT Service: Quick Look Agentforce IT Service Basics

Note To keep things clear in the age of AI agents, we’re now referring to the humans who use Agentforce IT Service as “service reps” or “fulfillers” rather than “agents.” We wish we could snap our fingers to update this language everywhere, but you can expect to see the original use of “agent” in a few places until we replace it, including in the app itself.