---
schema_version: "1"
id: 37f155beff03b7899415bb05f682ebaaa4fd46cc208e4ba0c5c8c04badc8093e
title: Agentforce IT Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_parent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9e8c5017efd5715c309db0bafdc611f3e97c737a9f9752494170659ef27c1924
description: Agentforce IT Service is your IT service management solution for the modern workplace with intelligent automation and a unified workspace. With Agentforce IT Service, you standardize how your organization delivers and supports services across every channel.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Agentforce IT Service

Agentforce IT Service is your IT service management solution for the modern workplace with intelligent automation and a unified workspace. With Agentforce IT Service, you standardize how your organization delivers and supports services across every channel.

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              <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:20px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/resources-global/_corporate/images/next_icon.png" alt="Get started resources. Icon."></span>
            </td>

            <td class="slds-cell-wrap" style="text-align:left;vertical-align:top;">
              <p>Get started with Agentforce IT Service:</p>
              <ul>
                <li><a href="https://help.salesforce.com/s/articleView?id=service.it_srvcs_day_1_setup_implementation_guide.htm&amp;release=264.0.0&amp;type=5" title="Goal: Complete a focused initial deployment and validate one incident from employee submission through fulfiller resolution.">Agentforce IT Service Day 1 Setup and Implementation
                    Guide</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=service.it_srvcs_use_cases.htm&amp;release=264.0.0&amp;type=5" title="Explore persona- and outcome-based scenarios for implementing Agentforce IT Service in common IT service workflows.">Agentforce IT
                    Service Use Cases</a></li>

              </ul>
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            <td class="slds-cell-wrap" style="text-align:left;vertical-align:top;"><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:20px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/resources-global/_corporate/images/help.png" alt="Video resources. Icon."></span></td>

            <td class="slds-cell-wrap" style="text-align:left;vertical-align:top;">
              <p>Read these articles to learn more about the features:</p>
              <ul>
                <li><a href="https://help.salesforce.com/s/articleView?id=service.it_srvcs_whatisitsrvc.htm&amp;release=264.0.0&amp;type=5" title="When we talk about IT Service at Salesforce, we’re talking about Agentforce IT Service, a powerful platform of tools and processes to help your team support your employees.">What is IT
                    Service?</a></li>

                <li><a href="https://developer.salesforce.com/docs/atlas.en-us.agentforce_it_service_dev_guide.meta/agentforce_it_service_dev_guide/agentforce_it_service_standard_objects.htm" target="_blank">Agentforce IT Service
                    Developer Guide</a></li>

              </ul>
            </td>

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              <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:20px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/resources-global/_corporate/images/video.png" alt="Video resources. Icon."></span>
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            <td class="slds-cell-wrap" style="text-align:left;vertical-align:top;">
              <p>Watch these videos to see this feature in action.</p>
              <ul>
                <li><a href="https://salesforce.vidyard.com/watch/Y9ojZ8XrbpYsvpgo4oiMPe" target="_blank">Agentforce IT Service</a></li>

                <li><a href="https://salesforce.vidyard.com/watch/RfeSPgSofLPwDPycazwc9B" target="_blank">Incident Management</a></li>

                <li><a href="https://salesforce.vidyard.com/watch/o57FP1NL1bsrBN1ouULmF3" target="_blank">Problem Management</a></li>

                <li><a href="https://salesforce.vidyard.com/watch/1meavo4wtBUr3A1y5qcHpV" target="_blank">Change Management</a></li>

                <li><a href="https://salesforce.vidyard.com/watch/taZt6GEmKXCMVCCLFAmLtZ" target="_blank">Release Management</a></li>

                <li><a href="https://salesforce.vidyard.com/watch/aHwNkG2wBbbaAj35AcT62R" target="_blank">Self-Service Portal for IT
                    Employees</a></li>

                <li><a href="https://salesforce.vidyard.com/watch/GKiHL3i4Mpbjr79wJjeWUP" target="_blank">Omni-Channel Routing for IT
                    Services</a></li>

                <li><a href="https://salesforce.vidyard.com/watch/wGiM5ExbkGEs1xj3KrsNXN" target="_blank">Assignment Rules for IT Records</a></li>

                <li><a href="https://salesforce.vidyard.com/watch/8TycZCYdgwAuUJNJpeAPzr" target="_blank">IT Service Calendar</a></li>

                <li><a href="https://salesforce.vidyard.com/watch/Xxmce1pRiHuXAvVTr389Mb" target="_blank">Notifications for IT Services</a></li>

              </ul>
            </td>

          </tr>
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              <span style="vertical-align:text-bottom;display:inline-block;"><img style="width:20px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/resources-global/_corporate/images/trailhead.png" alt="Traihead resources. Icon."></span>
            </td>

            <td class="slds-cell-wrap" style="text-align:left;vertical-align:top;">
              <p>Use Trailhead to build and test your skills.</p>
              <ul>
                <li><a href="https://trailhead.salesforce.com/content/learn/modules/agentic-it-service-quick-look" target="_blank">Agentforce IT Service: Quick Look</a></li>

                <li><a href="https://trailhead.salesforce.com/content/learn/modules/agentforce-it-service-basics" target="_blank">Agentforce IT Service Basics</a></li>

              </ul>
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![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-it_service-264-0-0-production-enus/0a574a10-4c7a-4681-aacf-0767f8beaad4/images/icon_note.png)

Note To keep things clear in the age of AI agents, we’re now referring to the humans who use Agentforce IT Service as “service reps” or “fulfillers” rather than “agents.” We wish we could snap our fingers to update this language everywhere, but you can expect to see the original use of “agent” in a few places until we replace it, including in the app itself.