Salesforce Docs Portal

Enable IT Notifications

Use Salesforce Go to enable and configure notifications for your IT service team and employees.

Required Editions

Available in: Lightning Experience
Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.
  1. From Setup, in the Quick Find box, find and select Salesforce Go.
  2. In the search box, find and select Notification for Employee Service.
  3. Enable Turn On Notification Service.
  4. Select Configure Preferred Notification Channels.
  5. Click Go to Setup.
  6. Select at least one delivery channel.
    • Email
    • In-app
    • Slack
    • Microsoft Teams

After you set up Notifications, predefined notifications appear in the All Notifications list and are set to Active status. From the list, clone or disable active notifications. Also, clone, edit, delete, or activate draft or inactivate notifications.