---
schema_version: "1"
id: 99ed2f9b05b9815ccf9dc5f4957d5965c2a8cf9390687b5c1b9f1b5d004e1f03
title: Enable IT Notifications
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_notif_enable_feature.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_notif_enable_feature.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7619bd08cb5382eee9ee66798b3a913ad9cd7e1c4f160cc4e0aa60187821b399
description: Use Salesforce Go to enable and configure notifications for your IT service team and employees.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Enable IT Notifications

Use Salesforce Go to enable and configure notifications for your IT service team and employees.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

1. From Setup, in the Quick Find box, find and select Salesforce Go.
2. In the search box, find and select **Notification for Employee Service**.
3. Enable Turn On Notification Service.
4. Select **Configure Preferred Notification Channels**.
5. Click **Go to Setup**.
6. Select at least one delivery channel.
    - Email
    - In-app
    - Slack
    - Microsoft Teams

After you set up Notifications, predefined notifications appear in the All Notifications list and are set to `Active` status. From the list, clone or disable active notifications. Also, clone, edit, delete, or activate draft or inactivate notifications.