Build dependency-aware views of your discovered infrastructure by running a process job. Select the job that maps the application, cloud, network, software, or virtualization relationships that you want to analyze in Configuration Management Database (CMDB).
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service that have Discovery enabled. |
| User Permissions Needed | |
|---|---|
| Manage Discovery Application | IT Service Asset Discovery |
Make sure that you complete a discovery scan to populate CMDB with asset data and the required discovery data is available for analysis.
Each process job analyzes a specific type of discovery data and creates relationships between the corresponding configuration items (CIs). Rerun the applicable jobs as your environment changes to keep dependency views current.
- From App Launcher, find and select CMDB and Service Graph.
- In the navigation pane, under Administration, select Discovery, and then Process Manager.
- Select Process Jobs and then click New.
-
Select the process job that creates the relationships you want to analyze.
Process Job Description Application Dependency Mapping (ADM) Maps observed network communication between applications and infrastructure components. For more information, see Application Dependency Mapping Process Job. Cloud Hierarchy Connects discovered AWS and Azure resources into cloud architectures. For more information, see Cloud Hierarchy Process Job. DevOps Maps dependencies across middleware, databases, virtualization, clusters, and load balancers. For more information, see DevOps Process Job. Network Connections Maps Layer 2 and Layer 3 adjacency among switches, routers, VLANs, and end devices. For more information, see Network Connections Process Job. Software Installation Creates product-level software and license records and associates software with discovered hosts. For more information, see Software Installation Process Job. vCenter Hierarchy Connects discovered VMware objects into a navigable virtualization hierarchy. For more information, see vCenter Hierarchy Process Job. -
Click Run.
The process job starts immediately and is added to the process jobs list. When the job completes, the updated relationship data appears in CMDB.
You can stop a running process job by using the record-level action on the Process Jobs page. Stopping a job immediately ends the process and prevents further updates to CMDB for that run.