The Knowledge search index is designed to enable AI agents and support teams to search
for relevant knowledge articles and self-service content. Unlike the other indexes, the Knowledge
search index isn't deployed with the data kit. You must create it separately using the Agent Force
Data Library.
Required Editions
| Available in: Lightning Experience |
| Available in: Unlimited and Developer Editions with Agentforce IT
Service and Data 360 |
| User Permissions Needed |
| To use Data 360 for Agentforce IT Service: |
Salesforce org: System Administrator
AND
Data 360 org: Data Cloud Admin
|
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From Setup in the Quick Find box, search for and navigate to the Agent Force
Data Library.
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Click New Library.
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Enter the Name and the API Name and click Next.
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Select Knowledge as the Data Type and fill the Identifying Fields
and Content Fields section.
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Go to Knowledge Settings and enable Use Public Knowledge
Articles.
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Save your changes.
