---
schema_version: "1"
id: 71da357a772cb1cbb6f225f845f8150c74d6c6599c5646188e0cd7ac811fe567
title: Create a Knowledge Search Index for Agentforce IT Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_data_cloud_create_knwldg_srchindex.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_data_cloud_create_knwldg_srchindex.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 10c93941515b71fb96dba52f1d643d40f1f76eb7939bded94f3b6646b6ea4385
description: The Knowledge search index is designed to enable AI agents and support teams to search for relevant knowledge articles and self-service content. Unlike the other indexes, the Knowledge search index isn't deployed with the data kit. You must create it separately using the Agent Force Data Library.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Create a Knowledge Search Index for Agentforce IT Service

The Knowledge search index is designed to enable AI agents and support teams to search for relevant knowledge articles and self-service content. Unlike the other indexes, the Knowledge search index isn't deployed with the data kit. You must create it separately using the Agent Force Data Library.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Unlimited</strong> and <strong>Developer</strong> Editions with Agentforce IT Service and <span>Data 360</span></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d113061e72">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d113061e72 ">To use <span>Data 360</span> for Agentforce IT Service:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d113061e72 ">
              <p>Salesforce org: System Administrator</p>
              <p>AND</p>
              <p style="margin-bottom:0;"><span>Data 360</span> org: Data Cloud Admin</p>
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1. From Setup in the Quick Find box, search for and navigate to the **Agent Force Data Library**.
2. Click **New Library**.
3. Enter the Name and the API Name and click **Next**.
4. Select Knowledge as the Data Type and fill the Identifying Fields and Content Fields section.
5. Go to Knowledge Settings and enable **Use Public Knowledge Articles**.
6. Save your changes.