Data 360 and Analytics for IT Service provides powerful insights into your IT
operations, leveraging comprehensive data collection and advanced analytical tools. It
transforms raw service data into actionable intelligence, enabling you to identify trends,
measure performance, and optimize your Agentforce IT Service processes for greater efficiency
and improved service delivery.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service. |
- Connect Agentforce IT Service with Data 360
Harmonize your IT service data in real time by connecting Agentforce IT Service with Data 360. The IT Service Data Kit gives you a head start with predefined data streams and search indexes.
- Analytics for Agentforce IT Service
Monitor performance, identify trends, and make data-driven decisions with Agentforce IT Service Analytics Dashboards. These Tableau-powered dashboards give your IT leaders and service teams the data they need for continuous improvement.
- Report on Field History for Agentforce IT Service Records
Create reports that show changes to tracked fields on incident, problem, change request, and service request records.
