---
schema_version: "1"
id: aceebc9f82ec404418bf2c8cbeb43ac3cdf312f71fdf0bb3bf324567e85d8f4d
title: Data and Analytics for Agentforce IT Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_data_analytics.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_data_analytics.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 630fd8e62d6a0cb63f07396d69a723407ae5b88e9aa15a62a4b9e18df3531d4b
description: Data 360 and Analytics for IT Service provides powerful insights into your IT operations, leveraging comprehensive data collection and advanced analytical tools. It transforms raw service data into actionable intelligence, enabling you to identify trends, measure performance, and optimize your Agentforce IT Service processes for greater efficiency and improved service delivery.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Data and Analytics for Agentforce IT Service

Data 360 and Analytics for IT Service provides powerful insights into your IT operations, leveraging comprehensive data collection and advanced analytical tools. It transforms raw service data into actionable intelligence, enabling you to identify trends, measure performance, and optimize your Agentforce IT Service processes for greater efficiency and improved service delivery.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

- **[Connect Agentforce IT Service with Data 360](https://help.salesforce.com/s/articleView?id=service.it_srvcs_data_cloud.htm&release=264.0.0&type=5)**  
    Harmonize your IT service data in real time by connecting Agentforce IT Service with Data 360. The IT Service Data Kit gives you a head start with predefined data streams and search indexes.
- **[Analytics for Agentforce IT Service](https://help.salesforce.com/s/articleView?id=service.it_srvcs_analytics_it_services.htm&release=264.0.0&type=5)**  
    Monitor performance, identify trends, and make data-driven decisions with Agentforce IT Service Analytics Dashboards. These Tableau-powered dashboards give your IT leaders and service teams the data they need for continuous improvement.
- **[Report on Field History for Agentforce IT Service Records](https://help.salesforce.com/s/articleView?id=service.it_srvcs_report_field_history.htm&release=264.0.0&type=5)**  
    Create reports that show changes to tracked fields on incident, problem, change request, and service request records.