Capture a compliance gap as a Compliance Issue so you can track it through remediation to closure. Specify the severity, type, and owner, and apply an entitlement to drive the resolution timeline.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service. |
| User Permissions Needed | |
|---|---|
| To create a Compliance Issue: | Compliance Admin permission set |
- From the App Launcher, find and select IT Compliance.
- Open Compliance Issues from the navigation menu.
- Click New.
- Enter details for the Compliance Issue, such as a Title, Description, Issue Status, Issue Owner, to capture all the necessary information to summarize the gap.
- Choose a Severity of Critical, High, Medium, or Low. Severity drives SLA escalation behavior.
- Choose a Type that matches the source of the gap, such as Policy, Regulations, Control, Audit, Process, or Incident.
- In the Date Information section, set Identified Date to when the gap was discovered and optionally set a Due Date to represent a target resolution date.
- In the Entitlement Process section, search for and select an Entitlement to apply an SLA policy to this issue.
- Click Save.
-
Attach the proof that supports the gap from the Notes and
Files related lists on the issue record.
Examples include screenshots of the vulnerability, audit logs, system reports, or documentation of the non-compliance. This is the evidence that supports that the issue or gap exists. The evidence that supports remediation is added later, on the individual tasks of the action plan.
Map the issue to the compliance records. See Map an Issue to IT Compliance Records.