---
schema_version: "1"
id: c0438a4a08b112dc6712373f732cac9d31f220c45190cd6fbb7d60d35c52bb82
title: Log a Compliance Issue for IT Compliance
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/it_srvcs_cmpl_log_issue.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.it_srvcs_cmpl_log_issue.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: fb162ac19daf100bcbf94da903c4baea043d291ea47dfbb9e534bfbc24845d1a
description: Capture a compliance gap as a Compliance Issue so you can track it through remediation to closure. Specify the severity, type, and owner, and apply an entitlement to drive the resolution timeline.
products:
  - Service Cloud
  - Agentforce IT Service
release: "264"
---
# Log a Compliance Issue for IT Compliance

Capture a compliance gap as a Compliance Issue so you can track it through remediation to closure. Specify the severity, type, and owner, and apply an entitlement to drive the resolution timeline.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with Agentforce IT Service.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:left;vertical-align:top;" id="d43711e74">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d43711e74 ">To create a Compliance Issue:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d43711e74 ">Compliance Admin permission set</td>

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1. From the App Launcher, find and select **IT Compliance**.
2. Open **Compliance Issues** from the navigation menu.
3. Click **New**.
4. Enter details for the Compliance Issue, such as a Title, Description, Issue Status, Issue Owner, to capture all the necessary information to summarize the gap.
5. Choose a **Severity** of Critical, High, Medium, or Low. Severity drives SLA escalation behavior.
6. Choose a **Type** that matches the source of the gap, such as Policy, Regulations, Control, Audit, Process, or Incident.
7. In the Date Information section, set **Identified Date** to when the gap was discovered and optionally set a **Due Date** to represent a target resolution date.
8. In the Entitlement Process section, search for and select an **Entitlement** to apply an SLA policy to this issue.
9. Click **Save**.
10. Attach the proof that supports the gap from the **Notes** and **Files** related lists on the issue record.
    
    Examples include screenshots of the vulnerability, audit logs, system reports, or documentation of the non-compliance. This is the evidence that supports that the issue or gap exists. The evidence that supports remediation is added later, on the individual tasks of the action plan.

Map the issue to the compliance records. See [Map an Issue to IT Compliance Records](https://help.salesforce.com/s/articleView?id=service.it_srvcs_cmpl_map_issue_to_compliance_objects.htm&release=264.0.0&type=5 "Link a compliance issue to the compliance records it relates to, such as a Risk, Regulation Version, Control Version, Policy Version, or Audit, so the issue is traceable to its source for reporting and audit follow-up.").