Identify and manage scheduling conflicts between change request that affect the same
configuration items to help prevent overlapping changes and improve deployment
planning.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service. |
- Set Up Change Request Conflict Detection
Identify and manage potential conflicts early in the change lifecycle by enabling change request conflict detection. When active, conflict detection creates conflict records when overlapping change requests affect the same configuration item during the same scheduled period, helping change managers and fulfillers review and resolve conflicts before deployment.
